Custom Photo Body Pillow – Personalized Human-Shaped Pillow Made From Your Photo

At Nameingift, each piece is handcrafted with care — which means your order delivery time = Processing Time + Shipping Time.

We appreciate your patience as we create something uniquely yours. 

1. Processing Time

Every item is made to order.
The estimated processing time for each product can be found in the product specifications section.

• Standard Designs: 1–3 business days for handcrafting

• Intricate Custom Pieces: 3–7 business days for completion

(Please note: Processing time does not include shipping time.)

2. Shipping Time

Your shipping time depends on the method you choose at checkout.
All shipping durations below are business days only and do not include processing time.

3. Shipping Fees

We offer free standard shipping for qualifying orders!

4. Tracking Information

Yes! You’ll receive an email with tracking details once your order ships.
Please note: In rare cases (especially for free shipping), tracking updates may be limited.

If you’d like help tracking your parcel, contact us anytime at service@nameingift.com — we’re always happy to help.

5. Tracking Status: “No Information Available”

No worries! Some shipping carriers may take 2–5 business days to update tracking details after dispatch.

Also, your items may occasionally ship in separate packages for logistical reasons — even if you selected combined shipping.

Reminder: Delivery times do not include potential customs clearance or delays, which are beyond our control.

If you have any questions about your delivery, please don’t hesitate to reach out to our friendly support team at service@nameingift.com

We’re here to ensure your personalized gift arrives safely and beautifully — just as you imagined. 

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Returns (Non-Personalized Items)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received

• It must include original packaging and tags

• Proof of purchase is required

To start a return, please contact us at service@nameingift.com
If your return is approved, we will provide return instructions and, if applicable, a return shipping label.

Items returned without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 1–2 business days (processing time may vary depending on your bank or card provider).

2. Return Shipping Cost Responsibility

• Quality Issues or Incorrect Items
  If the return is due to a product defect or an error on our part, we will cover the return shipping cost.

• Personal Reasons (e.g. change of mind)
  If the return is not due to a product issue, the customer is responsible for the return shipping cost.
  We recommend using a trackable shipping method.

3. Personalized / Customized Products (Important)

Personalized or custom-made products are created exclusively for you and cannot be resold.
For this reason, customized items are non-returnable and non-refundable, except in cases of confirmed quality issues.

Order Cancellation

• You may request a cancellation within 12 hours of placing your order.

• Once production has started, the order cannot be canceled or refunded.

Refunds for Customized Products

A refund may be issued only if one of the following conditions applies:

1. The product arrives damaged

2. There is a manufacturing or printing error

3. The item has defects that affect normal use

4. The carrier confirms the package was not delivered

5. The product received is incorrect

6. The refund request is made within 90 days of the order date

If any of the above situations occur, please contact us at service@nameingift.com with photos or relevant documentation.
Once verified, we will provide a full refund or replacement, depending on the situation.

4. Contact Us

If you have any questions about returns, refunds, or your order, please feel free to contact us at: service@nameingift.com

We’re always happy to help.

1. Introduction

Nameingift (“we,” “our,” or “us”) is a legally registered company. We are committed to protecting the privacy and personal data of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or purchase our products, in compliance with applicable laws and platform policies, including Shopify, Meta, and Google requirements.

2. Lawful Basis, Transparency & Data Security

We process personal data based on one or more of the following legal grounds:

• Your consent

• The performance of a contract (e.g., fulfilling an order)

• Compliance with legal obligations

• Our legitimate business interests, such as fraud prevention and service improvement

We follow principles of lawfulness, fairness, transparency, and data minimization, and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.

3. Safety, Security & Fraud Prevention

We may use personal data to:

• Verify accounts and transactions

• Detect and prevent fraud or unauthorized activity

• Investigate suspicious or illegal behavior

• Enforce our terms, policies, and platform rules

This processing is necessary to ensure the security of our website, services, customers, and payment systems.

4. Information We Collect

4.1 Non-Personal Information

Like most e-commerce websites, Nameingift automatically collects non-personal information through cookies, pixels, and similar technologies. This may include:

• IP address

• Browser type and device information

• Operating system

• Referring/exit pages

• Date and time of visits

We may use third-party analytics and advertising tools (such as Google Analytics, Meta Pixel, or Shopify analytics) to analyze this data and improve website performance and advertising effectiveness. This information does not directly identify you.

4.2 Personal Information

We collect personal information that you voluntarily provide, including:

• Name, email address, phone number

• Billing and shipping address

• Payment information (processed securely by third-party payment providers; we do not store full card numbers)

• Account information

• Order details and purchase history

• Uploaded content (such as photos, text, or dates for customized products)

• Communications with customer support

This information is collected solely to provide our products and services.

5. Use of Personal Information

We use personal information to:

• Process and fulfill orders

• Create and manage customer accounts

• Provide customer support

• Communicate about orders, shipping, or service-related issues

• Improve our website, products, and user experience

• Comply with legal and regulatory requirements

We do not sell your personal information.

6. Customized Products & Uploaded Content (Important)

When you upload photos, text, or dates for customized products:

• Your content is used only to produce and deliver your order

• Your uploaded images and personal content are treated as strictly confidential

• We do not use customer images or personal content for advertising, marketing, or promotional purposes without explicit consent

This is a critical protection aligned with Meta and Google advertising policies.

7. Sharing of Information

We may share limited personal information with trusted third parties only when necessary, including:

• Shopify (e-commerce platform)

• Payment processors

• Shipping and fulfillment partners

• Analytics and advertising partners (in aggregated or pseudonymized form where possible)

All partners are contractually required to protect your data and use it only for the specified purpose.

8. Cookies, Pixels & Advertising Technologies

We use cookies, tracking pixels, and similar technologies to:

• Enable website functionality

• Analyze traffic and performance

• Measure advertising effectiveness

• Deliver relevant ads on platforms such as Meta and Google

You may control or disable cookies through your browser settings. Where required by law, consent mechanisms are provided.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill orders

• Provide customer service

• Meet legal, accounting, or regulatory requirements

Uploaded content for customized products is retained only as long as necessary to complete your order and handle after-sales support.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict certain processing

• Withdraw consent

• Request data portability

You may exercise these rights by contacting us using the details provided below.

11. Data Protection for Advertising Platforms

Nameingift complies with:

• Meta Business Tools Terms

• Google Ads Data Policies

• Shopify Privacy & Data Protection requirements

We do not use sensitive personal data for ad targeting, nor do we upload customer images or personal content into advertising systems without consent.

12. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details provided on our website.