Jewelry Loving Care

Loving Care at Nameingift

At Nameingift, we understand that jewelry is more than just an accessory—it’s a treasured keepsake. That’s why we created Loving Care, a service dedicated to helping you keep your jewelry beautiful and well-loved, even as life happens. Whether it’s a broken chain, a scratched surface, or the need for a size adjustment, we’ve got you covered.

What Loving Care Covers

Loving Care provides one (1) free repair or replacement for the covered product due to normal wear or accidental damage, including:

  • Broken chains

  • Scratches from daily wear

  • Discoloration caused by lotions, soaps, or perfumes

  • Loose charms or clasps

  • Stretching or snagging of cords or elastic

  • Tarnishing from exposure to air or moisture

Size adjustment

  • If the original chain becomes too short, you may request one free longer replacement chain

Knotted chains

  • If a chain becomes knotted and cannot be undone, we will provide one free repair or replacement, including shipping.

Loving Care is a one-time benefit. Once used, the service is fulfilled and cannot be reused.

One-Time Exchange & Repair Policy

  • Loving Care is a paid add-on purchased at checkout

  • Each Loving Care purchase applies to one product only

  • The service may be used once within 3 years of the original purchase date

  • Once used, the Loving Care benefit expires immediately

Please Note:

  • No returns are required — you keep the original item

  • Refunds are not supported; a replacement or repair will be provided instead

  • Loving Care is non-refundable once the order enters production

  • The service is non-transferable and cannot be applied to another product

How to Use Your Loving Care Benefit

  1. Contact us via email or live chat

  2. Provide your order number and a brief description of the issue

  3. No return is required — we’ll handle the rest

Once approved, your one-time replacement or repair will be shipped free of charge.

No-Hassle Exchange Process

Our goal is to make the exchange and repair process as smooth and stress-free as possible.

  • Free exchange: All exchanges are processed quickly with no additional fees

  • Free shipping: We cover all shipping costs for exchanges and repairs

  • No returns required: You keep the original product and receive your replacement or repair hassle-free

Care Tips for Longevity

To help preserve the beauty of your jewelry, here are some simple care tips:

  • Avoid wearing jewelry during rough activity or swimming

  • Store jewelry in a soft, dry place when not in use

  • Keep jewelry away from lotions, perfumes, and harsh chemicals

  • Check clasps and charms regularly to ensure they remain secure

Long-Term Care Services

We’re committed to helping your jewelry last for years. Consider signing up for free long-term care services, including:

  • Periodic cleaning and check-ups

  • Helpful reminders and care tips to keep your jewelry in excellent condition

We’re Here for You

At Nameingift, we care about your jewelry as much as you do. Our Loving Care service ensures your jewelry lasts as long as possible.

If you have any questions or need assistance, please feel free to contact us.