Refund Policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Returns (Non-Personalized Items)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must include original packaging and tags

  • Proof of purchase is required

To start a return, please contact us at service@nameingift.com
If your return is approved, we will provide return instructions and, if applicable, a return shipping label.

Items returned without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 1–2 business days (processing time may vary depending on your bank or card provider).

2. Return Shipping Cost Responsibility

  • Quality Issues or Incorrect Items
    If the return is due to a product defect or an error on our part, we will cover the return shipping cost.

  • Personal Reasons (e.g. change of mind)
    If the return is not due to a product issue, the customer is responsible for the return shipping cost.
    We recommend using a trackable shipping method.

3. Personalized / Customized Products (Important)

Personalized or custom-made products are created exclusively for you and cannot be resold.
For this reason, customized items are non-returnable and non-refundable, except in cases of confirmed quality issues.

Order Cancellation

  • You may request a cancellation within 12 hours of placing your order.

  • Once production has started, the order cannot be canceled or refunded.

Refunds for Customized Products

A refund may be issued only if one of the following conditions applies:

  1. The product arrives damaged

  2. There is a manufacturing or printing error

  3. The item has defects that affect normal use

  4. The carrier confirms the package was not delivered

  5. The product received is incorrect

  6. The refund request is made within 90 days of the order date

If any of the above situations occur, please contact us at service@nameingift.com with photos or relevant documentation.
Once verified, we will provide a full refund or replacement, depending on the situation.

4. Contact Us

If you have any questions about returns, refunds, or your order, please feel free to contact us at: service@nameingift.com

We’re always happy to help.