At NameinGift, each piece is handcrafted with care — which means your order delivery time = Processing Time + Shipping Time.
We appreciate your patience as we create something uniquely yours. 💝
Every item is made to order.
The estimated processing time for each product can be found in the product specifications section.
Standard Designs: 1–3 business days for handcrafting
Intricate Custom Pieces: 3–7 business days for completion
(Please note: Processing time does not include shipping time.)
Your shipping time depends on the method you choose at checkout.
All shipping durations below are business days only and do not include processing time.
| Shipping Time | |||
| Region | Standard Shipping | Express Shipping | DHL Shipping |
| United States | 12-15 Days | 8-12 Days | 5-9 Days |
| Australia | 12-15 Days | 8-12 Days | 5-9 Days |
| Canada | 12-15 Days | 8-12 Days | 5-9 Days |
| Europe | 12-15 Days | 8-12 Days | 5-9 Days |
We offer free standard shipping for qualifying orders!
| Shipping Fee | ||||
| Region | Free | Standard Shipping | Express Shipping | DHL Shipping |
| United States | Orders $109.00 and up | $4.99 | $6.99 | $29.99 |
| Australia | ||||
| Canada | ||||
| Europe | ||||
Yes! You’ll receive an email with tracking details once your order ships.
Please note: In rare cases (especially for free shipping), tracking updates may be limited.
If you’d like help tracking your parcel, contact us anytime at service@nameingift.com — we’re always happy to help.
No worries! Some shipping carriers may take 2–5 business days to update tracking details after dispatch.
Also, your items may occasionally ship in separate packages for logistical reasons — even if you selected combined shipping.
Reminder: Delivery times do not include potential customs clearance or delays, which are beyond our control.
If you have any questions about your delivery, please don’t hesitate to reach out to our friendly support team at service@nameingift.com
We’re here to ensure your personalized gift arrives safely and beautifully — just as you imagined. 🎁
We have a 30-day return policy, which means you have 30 days after you receive the item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@nameingift.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (About 1-2 workdays)
Return Shipping Cost Responsibility
- Due to Quality Issues or Incorrect Item Sent: If the return is due to a product defect or our shipping error, we will cover the return shipping cost and provide a return label or reimbursement.
-Due to Personal Reasons (e.g., change of mind, not as expected): If the return is not due to a product issue, the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure safe delivery.
Please note that personalized or custom-made items are generally non-returnable unless there is a quality issue or manufacturing error.
Customized products are very special and belong to you only and cannot be resold to other users. If you wish to cancel your order, please contact us within12 hours to request a refund. You will not be able to cancel your order once production of the custom product you ordered has begun.
As a general rule, refunds cannot be made on your custom product unless one of the following situations occurs:
1. The product packaging is damaged
2. The product is damaged
3. The product is incorrectly printed
4. The post office confirms that you did not receive your order.
5. The product has defects that affect normal use.
6. The date you requested a refund is more than 90 days.
If any of these situations occur, please contact us via email: service@nameingift.com We will give you a full refund.
Your jewelry is more than an accessory—it’s a keepsake. With a little care, it will stay beautiful for years to come. Here’s how:
Water, perfumes, and lotions can cause tarnish or damage.
Remove jewelry before swimming, showering, or washing hands.
Apply perfumes, creams, or hair products first, and let them dry before wearing your jewelry.
Keep your jewelry shining with simple cleaning.
Everyday care: Wipe with a soft, dry cloth (like microfiber) to remove oils and dust.
For buildup: Use mild soap and warm water on a soft cloth, then dry immediately.
Avoid ultrasonic cleaners—they may scratch gemstones or weaken delicate parts.
Prevent scratches by keeping jewelry pieces separate.
Store each item in a soft pouch or in a lined jewelry box with compartments.
Use a non-abrasive polishing cloth to restore shine.
Never clean with harsh chemicals (bleach, ammonia, etc.), which can damage the metal.
Pro Tip: Rotate your jewelry—wearing different pieces reduces daily wear and helps each one last longer.
With these simple steps, your personalized jewelry will continue to sparkle and hold its special memories for years to come.
